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Have you met Carolina?

As mentioned earlier, we started “Welcome the Team Series” the previous month. We're all about pulling back the curtains and showing you the cool stuff that goes on behind the scenes! And this month’s guest is Carolina, our own superhero at TESUP.

Let’s take a moment to shine the spotlight on our incredible team member, Carolina. With her keen eye for detail and unwavering dedication to keeping our operations running smoothly, she has become an invaluable asset to our team since joining in 2022.

As a part of the Internal Control and Support (ISU) department, our superhero’s major role is to audit, support and motivate all team members, ensuring that they work efficiently and they are on top of their daily activities, especially since our company’s operations are online. With her access to almost everything, she has a comprehensive view of the entire company and ensures that all activities are on track as planned. In case of any issues, she swiftly takes the necessary measures to certify employees and address any concerns. She is also the go-to person for performance feedback, general HR questions, and suggestions for improvements or complaints from employees.

But how did she end up in the ISU department? Well, it has been quite a journey! She started in the Customer Experience Team, where she interacted with customers from all TESUP regions in a very customer friendly way. Her performance and progress caught the attention of the Board of Directors, who offered her a new challenge in the ISU department.

Working at TESUP has been an exciting adventure for Carolina, and she absolutely loves it for several reasons. Firstly, she appreciates the growth mindset the company fosters towards technology and green energy, providing ample opportunities for learning and improvement. Also as a remote job, it allows her to work from any country she desires and even visit our global headquarters. The flexibility in working hours is another perk, with the company valuing the quality of work delivered over simply clocking in hours.

Being part of a company that cares about the planet and sustainability, and making a difference in households through clean energy products, fills her with pride. Last but not least, she thoroughly enjoys collaborating with colleagues from different places, and learning from their diverse cultures and skillsets, all with a shared mission of making a positive impact on the world.

So what does a typical day in the life of our ISU Superhero look like? Well, she starts by diving into her inbox, diligently checking and responding to emails from various departments and external sources. She also holds consultancy meetings with customers for their projects three times a week. Keeping a vigilant eye on the activities of team members, tracking timesheets, and completing attendance for our weekly meetings are all part of her daily routine.